Return Policy
At The Hospital Equipment Company, we prioritize customer satisfaction and are dedicated to delivering high-quality medical equipment. We understand that there may be occasions when you need to return a product. Please review our return policy below to facilitate a seamless and hassle-free return process.
Return Eligibility
- Products must be returned within 30 days of receiving the order.
- Items must be unused, in the original packaging, and in the same condition that you received them.
- Customized or personalized items are not eligible for return unless they are defective or damaged upon arrival.
Initiating a Return
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Contact Customer Service: Please email support@thehospitalequipmentco.com or refer to our Contact Page to initiate a return, providing your order number and reason for return.
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Receive Return Authorization: Our team will review your return request and, if eligible, provide a Return Authorization Number and return shipping label.
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Pack the Item: Securely pack the item(s) in the original packaging, include all accessories, and affix the return label.
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Ship the Item: Drop off the package at the designated carrier location.
Refunds
- Upon receiving the returned item(s), our team will conduct an inspection.
- If the return is approved, we will issue a refund to the original payment method within a specified number of business days.
- Any shipping costs, unless the item is defective/damaged, will be deducted from the refund amount.
Exchanges
- For defective or incorrect items, contact us within a specified number of days of receiving your order to initiate an exchange.
- A replacement item will be sent upon receipt and inspection of the returned product.
Damaged or Incorrect Items
If a damaged or incorrect item is received, contact us immediately. We may request photographs of the damaged item and packaging to expedite the resolution process.
Final Sale Items
Items marked as "Final Sale" are not eligible for return, exchange, or refund unless received damaged or defective.
Contact Us
For any questions related to returns, refunds, or exchanges, please contact our customer service team at support@thehospitalequipmentco.com.
We value your business and are committed to ensuring your satisfaction with every purchase from The Hospital Equipment Company.